At 10cric, we believe gambling should always be a source of entertainment — never stress, financial pressure, or harm. This page outlines the tools, resources, and guidance available to every Bangladeshi player who wants to stay in control.
10cric is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand that for the overwhelming majority of our users, cricket betting, live casino games, and slots are a fun recreational activity. However, we also recognise that for some individuals, gambling can become problematic, and we take that responsibility seriously.
Responsible gaming at 10cric is not simply a policy checkbox — it is embedded into how we build our Platform. We have invested in practical tools that give players real, meaningful control over their gambling activity. These include daily, weekly, and monthly deposit limits; session time-out features; cooling-off periods; and permanent self- exclusion for those who need a permanent break from gambling.
Every registered 10cric user in Bangladesh has access to these tools free of charge, at any time, directly through their account settings. You do not need to contact support to activate deposit limits or a cooling-off period — these controls are available instantly. Self-exclusion requests, which remove your access to the Platform entirely, are processed by our dedicated responsible gaming team within one business day.
We also actively monitor account activity for signs of problem gambling behaviour. Our internal systems flag unusual patterns — such as rapid deposit escalation, extended session lengths, or repeated failed withdrawal attempts — and our responsible gaming team may proactively reach out to affected users. This monitoring is conducted in your interest, not for commercial purposes.
This Responsible Gaming page is for every 10cric user in Bangladesh who wants to understand their rights, the tools available to them, and what steps to take if gambling is causing harm. It is also a resource for friends and family members of someone who may be struggling. If you or someone you care about needs help, please read through this page carefully and do not hesitate to contact our support team at [email protected].
The 10cric Platform is strictly for adults aged 18 years and above. We use industry-standard KYC (Know Your Customer) verification to confirm the age and identity of every registered user. If we detect or receive a credible report that a user is under 18, we will immediately suspend the account, freeze any funds, and investigate. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling sites.
For responsible gaming requests, self-exclusion, or deposit limit adjustments, write to us at: [email protected] — include "Responsible Gaming" in your subject line.
Our support agents are available around the clock to assist with any responsible gaming concern, deposit limit query, or self-exclusion request. Response times are typically under five minutes.
To permanently exclude yourself from the 10cric Platform, email [email protected] with the subject "Self-Exclusion Request". Your account will be suspended within one business day and no marketing communications will be sent.
The 10cric Platform is strictly restricted to individuals aged 18 years and above. We verify age during registration and may request additional documentation at any time.
10cric provides a full suite of responsible gaming tools that every Bangladeshi player can activate directly from their account — no waiting, no bureaucracy, immediate effect.
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once set, your limit takes effect immediately and cannot be increased for a 24-hour cooling period. You can reduce your limit at any time with instant effect. Available for all BDT deposits via bKash, Nagad, Rocket, and Upay.
Define how long you want each gambling session to last. When your session limit is reached, you will be automatically logged out of the Platform. A reminder notification is sent five minutes before your session ends so you can wrap up naturally. Session limits reset at the start of each new calendar day.
Enable reality check notifications to receive on-screen reminders at regular intervals (every 30, 60, or 90 minutes) showing your current session duration, total amount wagered, and net profit or loss. This feature is designed to keep you aware of time spent and money at stake during any gambling session.
Take a structured break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains active but you cannot place bets, play casino games, or make deposits. All marketing communications are paused. You can request a cooling-off period at any time via account settings.
If you feel that gambling is causing serious harm, you can request permanent self-exclusion from the 10cric Platform. Self-exclusion removes all access to your account, cancels all active bonuses, and ensures no marketing materials are ever sent to you. This decision is treated with the utmost seriousness and is processed within one business day.
In addition to deposit limits, 10cric allows players to set a maximum loss threshold over a daily, weekly, or monthly period. When your loss limit is reached, further betting and casino play is suspended for the remainder of that period. Loss limits are an effective way to protect your bankroll and ensure gambling stays within your entertainment budget.
Activating any responsible gaming tool on your 10cric account takes less than two minutes. Follow these steps to protect your play.
Access the 10cric Platform and log in to your registered account using your username and password. Ensure you are using a secure, private device, particularly if you are in Dhaka, Chittagong, or accessing via a shared network.
Once logged in, click on your account profile icon at the top right of the screen. Select "Account Settings" from the dropdown menu, then navigate to the "Responsible Gaming" tab within your settings panel.
Choose the tool you wish to activate — deposit limit, session limit, loss limit, reality check, or cooling-off period. Enter your preferred values, confirm your selection, and click Save. Limits that reduce your gambling activity take effect immediately.
If you need help activating a tool, wish to request self-exclusion, or want to speak with a responsible gaming advisor, contact our team at [email protected]. Our agents are available around the clock and respond typically within minutes.
Problem gambling can affect anyone, regardless of income, background, or gambling experience. Recognising the warning signs early is the most important step towards getting help. If you identify with three or more of the following behaviours, we strongly encourage you to use the self-assessment tool below and reach out to our responsible gaming team.
Chasing Losses
Placing larger bets or extending sessions in an attempt to recover money lost in previous gambling sessions.
Spending Beyond Your Means
Gambling with money intended for rent, bills, groceries, or family expenses such as school fees or Eid gifts.
Borrowing to Gamble
Taking loans, using credit cards, or borrowing money from family, friends, or colleagues specifically to fund gambling activity.
Neglecting Responsibilities
Missing work, neglecting family obligations, or withdrawing from social activities in Dhaka or elsewhere because of time spent gambling.
Concealing Gambling Activity
Hiding the amount of time or money spent gambling from family members, partners, or close friends.
Gambling to Escape
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult life events rather than as entertainment.
Inability to Stop
Making repeated unsuccessful attempts to cut down or stop gambling, or feeling restless and irritable when trying to reduce gambling activity.
Preoccupation with Gambling
Spending a significant portion of each day thinking about gambling — planning the next session, reliving past wins, or calculating odds during non-gambling hours.
Ask yourself the following questions honestly. If you answer "Yes" to two or more questions, we recommend activating a deposit or session limit, or contacting our support team.
If you or someone you know needs help with problem gambling, the following resources and contact options are available. All enquiries are treated with complete confidentiality.
Contact our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming". Available 24/7, including Eid, Pohela Boishakh, and all Bangladesh public holidays. Response within 5 minutes via live chat, within 24 hours via email.
If you are concerned about the gambling behaviour of a family member or close friend in Bangladesh, you can contact 10cric on their behalf. We can provide guidance on how to approach the situation, how to initiate a self-exclusion request for an at-risk individual, and what external support channels are available.
If you wish to permanently close your 10cric account rather than request a temporary self-exclusion, please email [email protected] with the subject "Account Closure Request". We will process your request, return any eligible balance, and ensure no further communications are sent to you.
With the right tools and a healthy mindset, gambling on 10cric can be a genuinely enjoyable form of entertainment. Explore our cricket betting markets, live casino, and slots — all within your personal limits.