10cric Frequently Asked Questions

10cric requires standard KYC documents to verify your identity before processing your first withdrawal. Accepted documents include a valid National ID Card (NID), passport, or driving licence for identity verification, and a recent utility bill or bank statement (dated within three months) for address verification. Bangladeshi players may also submit their voter ID card. Documents should be clear, unedited photographs or scans. Most verifications are completed within 24 hours of submission.

Resetting your 10cric password is straightforward. On the login page, click "Forgot Password" and enter the email address or mobile number registered to your account. You will receive a reset link or one-time code within a few minutes. Click the link or enter the code, then set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected] for assistance. For account security, choose a password you do not use on other platforms.

No — 10cric strictly enforces a one-account-per-player policy. Each player is permitted a single registered account tied to their verified identity. Opening duplicate accounts is a violation of the Terms & Conditions and may result in immediate suspension of all associated accounts and forfeiture of any outstanding balances. If you have accidentally created a duplicate account, please contact support immediately to resolve the situation without penalty.

To permanently close your 10cric account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the request, return any eligible remaining balance to your verified payment method (bKash, Nagad, or bank account), and confirm closure within one business day. If your closure request is related to problem gambling, our responsible gaming team can also arrange self-exclusion, which is a faster protective measure.

bKash deposits on 10cric are credited instantly in the vast majority of cases — typically within 30 seconds of a successful bKash transaction. During peak traffic periods or occasional network delays on the bKash side, crediting may take up to five minutes. If your deposit has not appeared in your 10cric balance after ten minutes, take a screenshot of the bKash transaction confirmation and contact our support team with the transaction ID for a manual check.

The minimum deposit on 10cric is ৳500 BDT for most payment methods, including bKash, Nagad, Rocket, and Upay. Some promotional deposit offers may require a higher minimum to qualify for the associated bonus — check the specific bonus terms before depositing. There is no cap on maximum deposit amounts, although very large deposits may trigger an enhanced verification request as part of our standard security procedures.

The minimum withdrawal amount on 10cric is ৳1,000 BDT. Withdrawals can be requested to your bKash, Nagad, Rocket, or Upay mobile wallet, or to a verified Bangladeshi bank account (Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, and others are supported). Before any withdrawal can be processed, your KYC verification must be complete and your account must be in good standing with no active bonus wagering requirements outstanding.

10cric processes withdrawal requests within two to four hours for fully verified accounts using mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals typically take one to three business days depending on your bank's processing schedule. The first withdrawal from a new account may take slightly longer as our finance team completes a one-time security review. You will receive a notification when your withdrawal has been dispatched.

10cric does not charge any internal platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction fees, which are outside 10cric's control. We recommend checking your payment provider's fee schedule before initiating a transaction. Withdrawals to bank accounts are processed free of charge on the 10cric side; any bank-side receiving fees are the responsibility of the account holder.

Yes — 10cric fully supports Nagad and Rocket as deposit and withdrawal methods alongside bKash and Upay. All four major Bangladeshi mobile financial services are integrated directly into the 10cric cashier. To deposit via Nagad or Rocket, select your preferred method in the cashier, enter the amount, and follow the on-screen instructions to complete the transaction through your mobile wallet app. Processing times and minimum amounts are the same as for bKash.

10cric offers an extensive range of cricket betting markets covering major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test series, and bilateral ODI series featuring the Bangladesh Tigers. Available market types include match winner, top batsman, top bowler, total runs, player performance props, session betting, and in-play live betting. BPL matches receive particularly deep market coverage, with over 40 betting markets per match during the tournament season.

Yes — 10cric is fully optimised for mobile play. The platform works smoothly in any modern mobile browser on Android and iOS devices without requiring a separate app download. The mobile interface includes the complete range of sports betting markets, live casino tables, slots, and account management functions. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh routinely use 10cric on mobile data connections as well as Wi-Fi with no loss of functionality.

10cric's live casino section features real-time dealer games streamed in high definition from professional studios. Game categories include Live Roulette, Live Blackjack, Live Baccarat, Live Andar Bahar, Live Teen Patti, and a wide range of live game show titles such as Crazy Time and Monopoly Live. Leading providers including Evolution Gaming and Ezugi power the live tables. Dedicated tables with lower and higher stake limits are available to suit all player budgets in BDT.

RTP stands for Return to Player and represents the theoretical percentage of wagered money a slot machine returns to players over a very large number of spins. For example, a slot with 96% RTP will return ৳96 for every ৳100 wagered on average over millions of spins — it does not guarantee you will win ৳96 in a single session. 10cric hosts slots from Pragmatic Play, NetEnt, and Microgaming, most of which carry RTPs between 94% and 97%. RTP figures are certified by independent testing laboratories and are displayed in each game's information panel.

Yes — all games available on 10cric use certified Random Number Generator (RNG) technology, meaning every spin, card draw, or dice roll is statistically independent and unpredictable. The game providers on the 10cric platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — are internationally recognised studios whose RNG systems undergo regular audits by accredited third-party testing agencies. 10cric does not alter or interfere with game outcomes, and all results are generated solely by the provider's certified software.

10cric offers new Bangladeshi players a welcome bonus on their first qualifying deposit. The welcome package is designed to give new members a boosted start across sports betting and casino play, with bonus funds credited directly to the account upon deposit. Specific percentage match amounts and maximum bonus caps are detailed on the current promotions page. To receive the welcome bonus, your account must be fully verified and your first deposit must meet the stated minimum threshold in BDT.

Wagering requirements specify how many times you must bet your bonus amount before the bonus funds can be converted into real, withdrawable cash. For example, if you receive a ৳2,000 bonus with a 20x wagering requirement, you need to place a total of ৳40,000 in qualifying bets before withdrawing. Sports betting and casino games may contribute differently towards clearing the requirement — typically, slots contribute 100% while live table games contribute a lower percentage. Full wagering details are listed in each promotion's specific terms.

Yes — 10cric runs periodic free spin promotions as part of its ongoing rewards calendar. Free spins are typically awarded on selected Pragmatic Play or NetEnt slot titles, with winnings subject to a wagering requirement before withdrawal. Free spin offers are sent to eligible players via the promotions page and may coincide with new game launches, seasonal events such as Eid or Pohela Boishakh, or milestone deposit promotions for loyal players. Check the promotions section regularly to stay updated.

10cric rewards its most active Bangladeshi players through a loyalty programme that recognises consistent betting and casino activity. As you accumulate points through real-money play, you progress through tiers that unlock increasingly valuable rewards including cashback offers, enhanced deposit bonuses, faster withdrawal processing, and dedicated account management. Details of the current loyalty tier structure and point accumulation rates are available in the account rewards section after logging in.

Bonuses on 10cric may be voided or not credited for several common reasons: the qualifying deposit did not meet the stated minimum amount, the bonus code (if required) was not entered before completing the deposit, the account has not completed KYC verification, or a duplicate account was detected. Bonuses are also voided if the associated wagering requirements are not met within the stated validity period. If you believe your bonus was withheld incorrectly, contact [email protected] with your account details and deposit reference.

10cric is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmissions between your device and our servers. Your personal information and financial data are never sold or shared with unauthorised third parties. Payments via bKash, Nagad, and Rocket are processed through the official APIs of these providers, ensuring that your mobile wallet credentials remain secure at all times. Our platform undergoes regular independent security audits to maintain high data protection standards.

10cric is an offshore online betting platform. The legality of accessing offshore gambling sites varies by jurisdiction, and individual players are solely responsible for understanding and complying with the laws applicable in their own area of Bangladesh. 10cric does not provide legal advice. If you are uncertain about your legal position, we recommend consulting a qualified legal professional in Bangladesh before using the platform. 10cric is strictly for adults aged 18 and above.

Setting a deposit limit on 10cric takes under a minute. Log in to your account, navigate to Account Settings, and select the Responsible Gaming tab. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap in BDT. Reductions to your limit take effect immediately, while increases are subject to a mandatory 24-hour waiting period to protect against impulsive decisions. Deposit limits are a free tool available to every registered 10cric player at any time.

To self-exclude from 10cric, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Our responsible gaming team will process the request within one business day, suspend your account, cancel all active bonuses, and ensure no further marketing communications are sent to you. Self-exclusion is a serious protective measure and is treated with the highest priority. If you need immediate account suspension, mention urgency in your email and a team member will respond as quickly as possible.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please take action immediately. 10cric offers several protective tools: deposit limits, session time limits, cooling-off periods (24 hours to 30 days), and full self-exclusion. You can activate most tools directly via your Account Settings without contacting support. For self-exclusion or urgent assistance, email [email protected] with the subject "Responsible Gaming". All enquiries are handled confidentially. Visit our dedicated Responsible Gaming page for a full self-assessment guide.

No — 10cric is strictly an adults-only platform. Registration requires confirmation that you are 18 years of age or older, and all accounts are subject to KYC age verification before withdrawals are permitted. If our team identifies or receives a credible report that an account holder may be under 18, the account is immediately suspended pending investigation. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Underage gambling is harmful and is taken extremely seriously by 10cric.